Delivery Information

We greatly appreciate all orders and require no minimums

There is a standard £4.50 delivery charge for all UK orders regardless of weight for orders below £55 - Free delivery for UK orders of £55 or more.
All items are sent via Yodel Direct unless we need to use an alternative method. (We will often use an alternative courier for heavier items)

Tracking your order - please only use the Yodel Direct website as this is the newest version and your order is unlikely to appear on the standard Yodel site.

As I run Scentdog alongside my training I may not be able to send order confirmations and tracking details out until the evening as this is all done manually

International orders 
Are charged a fixed £19.00 delivery charge. This may need to be altered in light of the current situation and international courier charges have increased.
For international orders - please include a daytime telephone number for the courier. This information is never passed on.

This is normally a tracked and signed for service.
If the quote from the shipping company is higher than £19.00 then the buyer will be contacted prior to shipping and advised of this. Most international courier companies require a phone number and this is only used for delivery information and not saved.

BREXIT - with the UK leaving the EU, your order maybe detained at the border for a bit, which means you will have to wait just a little longer for your order to arrive. Customs and Duty tax, whilst I make every effort to ensure the correct paperwork and information is added to all orders I can not predict if there will be additional charges once your package enters your country.
Apologies.

We do everything we can to meet the delivery times specified above. However, delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet a specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.

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